Trendz AeroX Support

Return & Exchange Policy

Eligible return or exchange requests must be raised within 7 days of delivery.

Eligibility

When a return is accepted

Returns or exchanges are accepted only for products that are defective, damaged during delivery, incorrect, or different from what was ordered.

The product must be unused and returned with its original box, accessories, invoice, tags, manuals, and packaging.

An unboxing video and clear product photos are recommended for faster verification.

Not eligible

×Physical or accidental damage

×Liquid damage

×Misuse or improper charging

×Normal wear and tear

×Missing accessories or packaging

Used earbuds and wearable products may not be accepted for hygiene reasons unless a verified manufacturing defect is found.

Once the returned product is received and inspected, Trendz AeroX may approve an exchange, replacement, or refund as applicable.