Returns & Exchanges
Return & exchange policy.
We want you to love your purchase. If you are not completely satisfied, we offer a simple return and exchange process.
Please review the policy carefully before raising a request so we can assist you as smoothly and quickly as possible.
Policy Overview
Simple and transparent support
Eligibility
- Request must be raised within 7 days of delivery
- Product must be unused, unwashed, and in original condition
- Original packaging and tags must be intact
Exchange
- Exchanges are allowed for defective or damaged products
- Subject to product availability
Refunds
- Refunds will be processed after product inspection
- Amount will be credited within 5–7 business days
Non-Returnable Items
- Used or damaged products
- Items without original packaging
How to Request
Start your return request by email.
Email us at support@trendzfirenze.com with the required details so our team can review and guide you further.
Include these details
1
Order ID
2
Product images
3
Reason for return